6 Reasons Why it is Important to Include Game-Based Learning in Your Content
A Guest Post by Shaheen Sajan Can gamification make learning more meaningful or should we brace ourselves for a new wave of e-Learning courses diluted of any substance? Here are 6 reasons why Gamification is not just a passing fad or trend and why it is here to stay. 1. A CARROT INSTEAD OF A […]
Seven Actions in Working with Customers during a Crisis
Having lived successfully through two previous crises as the founder and director of a business in Russia, the 1998 financial crisis and the 2008 economic crisis, it stands me in good stead to work through this current economic, business and health crisis caused by actions and directives taken by governments globally, in response to the […]
How to Take Responsibility of Your Life
Winston Churchill once said, “The price of greatness is responsibility.” How does this phrase reflect what is meant by ‘taking responsibility’? As defined by the English Oxford dictionary, responsibility is: The state or fact of having a duty to deal with something or of having control over someone. Example: “a true leader takes responsibility for […]
Are Bots Really The Best Option?
With the ever-advancing fast pace of technology, more and more customer support functions are being taken over by bots. WHAT IS A BOT? As defined by www.Techterms.com, “A internet bot, also known as web robot, www robot or simply bot, is a software application that runs automated tasks (scripts) over the Internet. Typically, bots perform […]
To bank or not to bank? The customer has a choice
This morning, I travelled 25 miles to and from Reading specifically to meet with a Business manager from firstly the bank that I currently bank with, and secondly another bank that I am looking at in comparison. Why you might ask did I travel that far to have this meeting? The simple answer is that […]
“A beautiful life” – a lesson in leadership from Rick Astley
Singer/songwriter Rick Astley announced that he will be releasing his eighth studio album this year which is entitled ‘Beautiful Life’. I was listening to the conversation between Rick Astley and a well-known Radio 2 DJ about the album. More importantly about why Rick wrote a song called “Beautiful Life” and named the album with the […]
The Impact of Employee Health and Wellbeing on Your Bottom Line?
Working with individuals on work-life balance, as well as with groups, I am seeing more and more people with adrenal stress, very often caused by stress from work. Reasons for the stress vary, however these can be self inflicted, such as wanting to be a perfectionist, the inability to say “no”, poor time management, inability […]
Leadership – service provider or security pre flight specialist?
I recently had the displeasure of being subjected to the pre flight security at Terminal 5. On the best occasions this is not fun, but a necessity. On average I travel through an airport approximately every six weeks. Not a lot some might say? Irrelevant of how you perceive the frequency, this last experience got […]
How compatible is your company motto with decisions that affect customer loyalty?
Continuing the airline theme by taking a look at our own national airline in terms of the company motto and how poor decisions within the organisation affect customer loyalty. As seen on the Ba.com website: “At British Airways our promise of ‘To Fly. To Serve’ embodies who we are and what we do. We want […]
Ryanair – a fine leadership cock-up
The purpose of my blog is not to run Ryanair into the ground, though I am sure there are a number of people out there who would willingly do that. Anyway time will tell? As my mum always said “All good things come to he who waits!” I was listening to a well-known radio station […]