Building Loyal Customers from Dissatisfied Customers
One of the biggest areas that I address with my customers through training and development of personnel is building and maintaining customer rapport and loyalty, whether that be from the very first contact with the customer or at any other stage in the customer journey, including when the customer is not happy with your services. […]
Dancing on the Same Spot?
“There is more to life than just increasing its speed.” Gandhi Have you ever felt so overwhelmed with your workload and issues in your personal life, that you don’t know where to start? Consequently, you find yourself dancing on the same spot, further increasing your heartbeat, cortisol and stress levels? That’s exactly where I have […]