Are Bots Really The Best Option?
With the ever-advancing fast pace of technology, more and more customer support functions are being taken over by bots. WHAT IS A BOT? As defined by www.Techterms.com, “A internet bot, also known as web robot, www robot or simply bot, is a software application that runs automated tasks (scripts) over the Internet. Typically, bots perform […]
Is Technology Ruining your Life?
Technology is a fine thing, and something that most of us cannot do without on one level or another. It keeps us connected to colleagues, partners, family. It even helps make our lives more tolerable, less intensive, more effective and overall easier. IS THAT REALLY THE CASE? Did I say, more tolerable, less intensive, effective […]
Employee Engagement
Employee engagement is a workplace approach resulting in the right conditions for all members of an organisation to give of their best each day. It means they are committed to their organisation’s goals and values, motivated to contribute to organisational success, with an enhanced sense of their personal well-being. The 2018 Glint report on the […]
To bank or not to bank? The customer has a choice
This morning, I travelled 25 miles to and from Reading specifically to meet with a Business manager from firstly the bank that I currently bank with, and secondly another bank that I am looking at in comparison. Why you might ask did I travel that far to have this meeting? The simple answer is that […]
Inspirational Leadership – A Festive Thought
2018 has been a very turbulent year, especially when we look at what has been going on in the world – dare I mention the “B” word again and all the leaders involved in that process to execute the will of the British public, the turbulence in the USA that came with Trump leadership, the […]
Great Leadership – Taking Difficult Decisions
Teresa May quoted in a recent press conference on the reaction to the Brexit plan that has just been signed by all 27 member states – “Great leadership is not about taking the easy route, it is about making difficult decisions.” Putting Brexit aside – I hear a sigh of relief? This quote is at […]
Suffering from work-related stress? You are not alone!
According to research nearly half a million people in the UK have work-related stress that is making them ill, resulting in sick leave and absenteeism. It is estimated that 12 million working days are lost each year in the UK due to stress-related illness. (HSE.gov.co.uk) WHAT IS STRESS? The dictionary defines stress as “ a […]
Two phenomenal leaders of our time – Kofi Annan and Aretha Franklin
The sad news last week of the passing of Aretha Franklin, the Queen of Soul and Kofi Annan the statesman who spent his life dedicated to a fairer and more peaceful world, leaves two huge empty pairs of shoes for someone to step into. Their contributions to this world, their ability to touch the minds, […]
The Impact of Employee Health and Wellbeing on Your Bottom Line?
Working with individuals on work-life balance, as well as with groups, I am seeing more and more people with adrenal stress, very often caused by stress from work. Reasons for the stress vary, however these can be self inflicted, such as wanting to be a perfectionist, the inability to say “no”, poor time management, inability […]
Leadership – service provider or security pre flight specialist?
I recently had the displeasure of being subjected to the pre flight security at Terminal 5. On the best occasions this is not fun, but a necessity. On average I travel through an airport approximately every six weeks. Not a lot some might say? Irrelevant of how you perceive the frequency, this last experience got […]