What happens to information gained from the obsession with feedback questionnaires and surveys?
Can someone tell me what happens to the feedback that customers provide companies via electronic surveys, brief telephone surveys at the end of a call as well as the odd hard copy feedback questionnaire? I have completed many in the last three years, both positive and not so positive and to date have not received […]
What is the impact of morale on productivity?
I have been working with a hotel client who has been undergoing a change in ownership from one owner to another. Any kind of management buyout, transfer of ownership, or change of direction within an organization is guaranteed to create unease amongst the management and staff. Fear of the unknown is always daunting irrelevant of […]
What does death, dying and change have in common?
I have just finished reading “On Death and Dying” by Elizabeth Kubler-Ross. Sadly this lady is no longer with us, however the work she did whilst on this planet is so very special in many ways. Through her medical work she not only created a model for working with the death and dying to help […]
What is Self Leadership?
After many years of working in the corporate world as a manager and leader and as a person passionate about development of others, I have come to the understanding that self leadership is essential to effective leadership. In other words, if you can not lead and take responsibility for yourself as a totality, how can […]